Frequently Asked Questions

Can I cancel anytime?


Of course. Contact our Client Support team prior to your next billing cycle and we'll take care of your request. If you have already been billed, your cancellation request will not take effect until the following month.




Is there a setup fee?


There is an initial implementation fee for setting up your website. Once your site is launched, you will only pay a monthly subscription fee.




I just signed up! What can I expect next?


First, welcome aboard! We will begin gathering the information you shared during the sign-up process. Next we will have an introductory session with you and talk about your website and where it currently stands; your goals; and your constraints (timeframe, budget, attention). You can expect to hear from us with our initial thoughts and questions within a week. Then we will work with you to create the best website for you.




When do I pay?


We offer a variety of payment options from one-time up front to monthly payments. We understand that this is a big investment and want to help you budget for the expense in whatever way possible. We also accept all major credit cards or bank account payment.




Who writes the content for the site?


Typically the company provides the verbiage for the site. Since you are the expert, it's best if it comes from you! We provide assistance cleaning up and proof reading the information. We will help you present your content to be the best first impression a customer has of your company. We also have content writers if you need original content at an additional cost.




What does "Responsive website" mean?


Generally, responsive means that your website looks good on mobile devices, tablets, computers and anywhere else you can view it. No matter how your audience views your site, it will operate in the best view possible.




What is "SEO"?


SEO, or Search Engine Optimization, is the practice of making a website cleaner, faster and more informative so that search engines like Google and Bing view it favourably. Your site not only needs to look attractive and authoritative but also be as good as possible from a technical perspective.




How can I check traffic on my website?


You can check website traffic on your website through Google Analytics. You don't have to worry, we will intagrate Google Analytics on your website.




How can I make sure I won't lose my data?


We will perform site and database backup on your website monthly so you won't lose your data.




What do you guys do different from my current provider?


Next Wave creates responsive, mobile-friendly websites backed with some of the best website maintenance experts for an incredibly affordable price. We respond quickly to any requests or questions you have. Our 100% satisfaction guarantee gives you the confidence that you will love your website…and we make sure of that!




Do I have to install anything?


No! We created Next Wave so you wouldn't have to have an entire I.T. department to run your website!




What happens with my website while you guys are building a new one?


If you have an existing website, that site will stay up until you are ready to go live with your new website. Once you are ready to launch your new website, we will take care of it for you, pointing your domain to your new website.




How will you generate more business for me?


Driving business takes more than having a beautiful website; you need to generate leads and sales. Next Wave makes it easy for potential customers to contact you, request a quote or even schedule a consultation with Calls to Actions (CTAs) prominently displayed throughout your site, as well as easy to navigate pages, plugins to display your products & services and a professional website design.




Can I use my own domain name?


Yes, as part of your plan you can use your website with any custom domain (e.g. www.your-website.com).




How long does it take to make changes to my site?


Next Wave has lightning-fast response times, which means we will reply back to your requests or questions within 48-hours, although often times it is much faster than that. We work quickly to make your changes and e-mail you when they have been completed, keeping you updated all along the way.




What is website maintenance?


Website maintenance is literally maintaining your website- keeping it free from error, checking for viruses, data backups, and making sure it is up to date for SEO. You may also consider it as a way of making your website customer-friendly by updating your website content, posting blogs, adding and removing links, posting sales and news, and much more.




Do websites need maintenance?


Yes, website needs maintenance. In fact, it is a vital part of your business. Your website is the frontline of your business and your website’s health can make or break your performance. Consider your car, for example, you have a regular schedule for its maintenance. You go to the mechanic to have its brake, clutch, or electronics checked. You also add fuel to it regularly. The same thing is needed for your website, just in a different fashion. If we’re not making sense here, you might need to bring your car to a mechanic…. Learn more about website maintenance service and its importance by reading this article.




What does website maintenance include?


Website maintenance included a number updates done to the website. As a website owner, you have the responsibility to do updates on your site, whether it's changing images on the pages, updating your price lists, or adding, changing, & removing videos. As your website maintenance provider, we do 52 things to the website year round to make sure your website is up to speed. From making sure your plugins and files' security to optimizing your search engine visibility, the list goes on.




How long does website maintenance take?


Website maintenance is a non-stop process for as long as you need your website. Google and other search engines constantly do updates, and in order for you to stay relevant you need to keep you website updated as well.




How much does it cost for website maintenance?


How much does website maintenance cost? The price for monthly website maintenance starts from $179 up to $1069 per month. Depending on your business nature and the type of maintenance your website requires, you may spend a different amount. That's why it's helpful to visit our website maintenance pricing page to learn more about the plans we offer.




Why website maintenance is important?


Not many people realize it but website maintenance is very important. In fact, it is a vital part of your business. Your website is the frontline of your business and your website’s health can make or break your performance. Learn more about website maintenance service and its importance by reading this article.




What is the purpose of website maintenance?


The purpose of web maintenance is to regularly check your website for issues and mistakes, keeping website updated and relevant. This should be consistent in order to keep the value of the website over time.





Hear it from our clients!

Great group to work with. Very responsive and helpful. I’m very happy with their work on the logo and website. 

~Kevin

I've been very impressed with this company! The staff is top-notch and their knowledge of websites and how to make them perform is better than anyone I've spoken with. If you own a small business I'd highly recommend you check them out.

~Scott

Send Us A Message

Next Wave is the proactive leader in website design and website maintenance service based in Charlotte, NC.

Find out how Next Wave can help transform your business by giving your website the best looks.

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